How to fix when Epson Printer Goes Offline

Printers have dramatically changed, and many features and functionalities are being introduced in modern printers. But similar to any other mechanical device, a printer may show some problems at some point in time.

One of the most common problems faced by the Epson printer users is that the Epson printer is offline. The good news is that it can be solved easily and in the least amount of time. The steps to solve this problem are discussed clearly in the article below.

Epson printer is offline Windows 10 – How to fix it?

If the Epson printer is showing offline in Windows 10, you may need to uncheck the option that says “Use Printer Offline”. To do this correctly, follow the given below steps:

Step 1: Reboot your Epson printer and wait until the booting is finished.

Step 2: Ensure that your Epson Printer is correctly plugged into your computer, and see if network connectivity is there.

Step 3: Use a local administrator account to log on to the computer.

Step 4: Visit the “Start” menu, and then open the “Run” dialog box, and then input “Control Panel”.

Step 5: You need to choose “Devices and Printers”, and the list of printers will be shown to you.

Step 6: Right-click on the Epson printer and choose “See What’s Printing”.

Step 7: Choose the printer and uncheck the “Use Printer Offline” option to set it online.

After the steps are completed, the problem will be fixed.

See if the troubleshoot spooler service is paused or stopped

If your Epson printer keeps going offline, it may be due to the spooler service getting stopped. To solve it, follow the steps given below:

Step 1: Visit the “Run” box and input “Services.msc” and then tap on the “OK” button.

Step 2: The service window will be opened, and you need to visit the “Print Spooler” option and ensure that the status shows “Running”. In case the status has “Stopped”, then right-click on “Print Spooler”, and then tap on the “Start” option for resuming the service.

Step 3: This window needs to be closed, and see if this is the right Epson printer offline fix for you.

Clear every printer in case the print is in queue

Sometimes when print queues are stuck, you may encounter an Epson printer showing offline problem, and you need to clear print jobs by following the given-below process:

Step 1: Firstly, from the Windows search, open the “Run box”, input “services.msc”, and tap Enter.

Step 2: Locate “Print Spooler”, and then right-click on it to open the properties, and then click on “Stop” and tap the “Ok” button.

Step 3: Open Windows File Explorer and type “%windir%\System32\spool\PRINTERS” in the address bar.

Step 4: Choose every file inside the printer folder and then delete them.

Step 5: Then go to spooler properties again, tap on the “Start” option, and press “OK”.

Step 6: Finally, restart your computer, and you will see that the print jobs are cleared, and the print function will work out fine.

Make sure that the printer is in the default mode

If your Epson printer showing offline, it might be that it is not set as your default printer on your computer. Solve this with the following steps:

Step 1: Open the “Run” dialog box from the Windows search.

Step 2: Input “Control” and tap on “Enter”.

Step 3: Go to “Devices and Printer” and click on it.

Step 4: From the list of printers, choose the printer and then right-click on the printer, and ensure that a checkmark is there on the option name “Set Default Printer”. 

If not, you need to choose the option.

Step 5: After a green check mark appears on the printer icon, your Epson printer will come online, and your problem will be resolved.

If the driver is at fault:

If you constantly ask, “Why does my Epson printer say offline,” the problem may be because of your driver. Reinstalling or updating the driver can solve the problem. For reinstalling the driver, follow the following steps:

Step 1: Open the “Control Panel” from the start menu.

Step 2: Tap on the “Add or remove program” option and then right-click on the driver of your Epson printer from the programs list. Then, tap on the “Uninstall” option from the pop-up menu to remove the driver of your old printer.

Step 3: Then, again visit “Device and Printer”, and tap on “Add printer”.

Step 4: Then, on the display window, choose “Add a network, wireless or Bluetooth printer”.

Step 5: According to the model number of your Epson printer, try installing the software on your computer.

Step 6: After the setup is completed, restart the system to check if your printer has been turned back online.


Epson printers are known for their reliability. Also, installing them is easy. In case you are not aware of how to use them, you should look in the user manual or seek professional advice. It is better to seek help from an Epson professional rather than any local technician as they are armed with the proper knowledge and expertise.